Reports & Papers

Mis and disinformation thrive by capturing imaginations through obfuscation, oversimplification, and speculation. In contrast, this report documents and analyzes five key areas related to the shifting information threat landscape in the 2020 U.S. general election with clarity, in their complexity, and on the basis of rigorously collected data. Our goal is to provide relevant insights for future elections in an evolving information and threat landscape.

The 2020 election presents a paradox. Despite dramatic changes to the election process due to the COVID-19 pandemic and increasingly complex threats since the 2016 election, 2020 is widely regarded as “the most secure [election] in American history.” Operationally, it was also one of the smoothest. State and local election officials overcame unprecedented challenges and scarce resources to administer an election with fewer incidents of cyber compromises, technical failures or long lines than anticipated. After Election Day, recount procedures functioned as designed. Yet, amidst these successes, officials from both parties faced a barrage of mis- and disinformation about the election process that served to undermine confidence in the result.

Though the election security ecosystem survived the triple threat of cybersecurity, physical security, and mis- and disinformation in 2020, this success will prove to be hard to replicate in future election cycles without proper investment and reinforcement.

Influence Operations (IO), also known as Information Operations, are a series of warfare tactics historically used to collect information, influence, or disrupt the decision making of an adversary. IO strategies intentionally disseminate information to manipulate public opinion and/or influence behavior. IO can involve a number of tactics, including spreading false information intentionally. This is known as “disinformation.”   

Skilled influence operations often deliberately spread disinformation in highly public places like social media. This is done in the hope that people who have no connection to the operation will mistakenly share this disinformation. Inaccurate information spread in error without malicious intent is known as “misinformation.” 

This playbook explores mis- and disinformation incidents that specifically focus on elections operations and infrastructure. Election officials may not often see or know what the motivation is behind the incidents encountered or whether they are mis- or disinformation. Throughout these guides we refer to mis/disinformation incidents together, as the strategies for countering or responding to them are the same.  

This section of the Playbook includes recommendations and materials focused on the response process. It will help election officials respond to election-related mis and disinformation incidents quickly and in a coordinated fashion. 

In this playbook, we refer to mis/disinformation throughout as one concept. Instances of both misinformation and disinformation in the elections process provide incorrect information to voters. Incorrect information can be conveyed intentionally or unintentionally. For election officials, any incorrect information, regardless of source or intention, presented to voters can pose a threat to elections, because it can undermine voters’ understanding of and trust in the election.

Many are looking to digital contact tracing to assist reopening efforts, especially in light of reports that the U.S. could expect as many as 100,000 more deaths due to the virus by this Fall. This report focuses on how the U.S. might consider various proposed solutions.

We believe there are real benefits, challenges, and even potential harms in using digital solutions in the fight against COVID-19, but we must also acknowledge that the promise of any technology and associated systems to assist manual contact tracing efforts is largely hypothetical in the United States. There is not one catch-all answer; the truth is that technology is not a panacea, but it may be able to assist official efforts at an unprecedented time. However, no technological solution can succeed without two specific factors: public trust and buy-in, and rapid, widespread testing for everyone living in the U.S. To achieve the first, a number of factors must be addressed by officials in the states looking to implement digital solutions, and by technology developers.
 

Our previous Playbooks have focused on the threats posed by cyber attacks and information operations. This Playbook has a broader scope, and equips you with strategies to operationalize the guidance from past Playbooks through effective preparation, communication, incident tracking, and team organization. By compiling best practices from private and public sector actors, we hope to enhance the capacity of your election team, regardless of your staff or jurisdiction size. It will better prepare you to identify issues and respond to incidents of all types during election operations.

To compete and thrive in the 21st century, democracies, and the United States in particular, must develop new national security and economic strategies that address the geopolitics of information. In the 20th century, market capitalist democracies geared infrastructure, energy, trade, and even social policy to protect and advance that era’s key source of power—manufacturing. In this century, democracies must better account for information geopolitics across all dimensions of domestic policy and national strategy.