Governance

A number of factors in the fall of 2020 made it easier for agents of disinformation to cast doubt on the legitimacy of the election process and results—before, during, and after election day. Working to thwart them, however, was an army of well-trained election officials. Much of their training was carried out by the Belfer Center’s Defending Digital Democracy Project (D3P). 

Many are looking to digital contact tracing to assist reopening efforts, especially in light of reports that the U.S. could expect as many as 100,000 more deaths due to the virus by this Fall. This report focuses on how the U.S. might consider various proposed solutions.

We believe there are real benefits, challenges, and even potential harms in using digital solutions in the fight against COVID-19, but we must also acknowledge that the promise of any technology and associated systems to assist manual contact tracing efforts is largely hypothetical in the United States. There is not one catch-all answer; the truth is that technology is not a panacea, but it may be able to assist official efforts at an unprecedented time. However, no technological solution can succeed without two specific factors: public trust and buy-in, and rapid, widespread testing for everyone living in the U.S. To achieve the first, a number of factors must be addressed by officials in the states looking to implement digital solutions, and by technology developers.
 

Human-centered design (HCD) is a complementary discipline that has its roots in industrial design, the discipline that crafts physical products like phones, guitars, and potato peelers. It leverages the qualitative research methods honed in the social sciences—such as ethnography, contextual inquiry, and targeted observations and interviews—to better understand people and interactions. HCD also considers environments, processes, systems, and tools outside of the digital realm. Practitioners often map out customer “journeys” to understand customer experiences across an entire system or ecosystem, not merely a single interface or piece of software. As in agile software development, practitioners of human-centered design iteratively develop solutions to the challenges they uncover, and they rigorously test their solutions with real “users.”