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Office workers using sticky notes on a wall

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Human-Centered Policymaking

| April 2020

Human-centered design (HCD) is a complementary discipline that has its roots in industrial design, the discipline that crafts physical products like phones, guitars, and potato peelers. It leverages the qualitative research methods honed in the social sciences—such as ethnography, contextual inquiry, and targeted observations and interviews—to better understand people and interactions. HCD also considers environments, processes, systems, and tools outside of the digital realm. Practitioners often map out customer “journeys” to understand customer experiences across an entire system or ecosystem, not merely a single interface or piece of software. As in agile software development, practitioners of human-centered design iteratively develop solutions to the challenges they uncover, and they rigorously test their solutions with real “users.”

A commuter walks past a video display on the Gallery Place Metro subway train platform in Washington, Friday, March 13, 2020, with a message from the Centers for Disease Control and Prevention (CDC) on the how to combat the coronavirus outbreak.

AP Photo/Carolyn Kaster

News - Belfer Center for Science and International Affairs, Harvard Kennedy School

COVID-19 Digital Resources

Mar. 27, 2020

The purpose of the COVID-19 Digital Response list is to share vetted opportunities for digital technologies and volunteers to support COVID response efforts. This list includes initiatives that provide reliable expert sources, feature publicly available data, are being regularly updated, and demonstrate a clear commitment to public purpose efforts.

Photo of man crossing street in Boston followed by his Gita carrier robot carrying a backpack.

(AP Photo / Matt O'Brien)

Analysis & Opinions - Belfer Center for Science and International Affairs, Harvard Kennedy School

Washington Should Take Action on AI or Stay Out of the Way

| Mar. 19, 2020

Federal and local regulations are part of the solution to tough issues related to Artificial Intelligence, writes K. Gretchen Greene, but no regulatory approach on its own can fully answer these questions today. "Finding answers will require significant investments in research and development, collaboration, negotiation, and experimentation, deep and careful thought across many fields and leadership at all levels, across and between governments. The U.S. federal government is well positioned to lead, but if it won't, it should at least stay out of the way."