Reports & Papers

Human-centered design (HCD) is a complementary discipline that has its roots in industrial design, the discipline that crafts physical products like phones, guitars, and potato peelers. It leverages the qualitative research methods honed in the social sciences—such as ethnography, contextual inquiry, and targeted observations and interviews—to better understand people and interactions. HCD also considers environments, processes, systems, and tools outside of the digital realm. Practitioners often map out customer “journeys” to understand customer experiences across an entire system or ecosystem, not merely a single interface or piece of software. As in agile software development, practitioners of human-centered design iteratively develop solutions to the challenges they uncover, and they rigorously test their solutions with real “users.”

The Technology Factsheet Series offers a brief overview of the technical aspects of salient technologies and their policy relevance for Congressional members and their staff.

The Technology Factsheet Series offers a brief overview of the technical aspects of salient technologies and their policy relevance for Congressional members and their staff.

The Technology Factsheet Series offers a brief overview of the technical aspects of salient technologies and their policy relevance for Congressional members and their staff. 

The Technology Factsheet Series offers a brief overview of the technical aspects of salient technologies and their policy relevance for Congressional members and their staff.

This report interrogates the widening gap between responsive lawmaking in Congress and the deepening complexity of advancements in science and technology. It finds that certain weakened capabilities have atrophied the organization’s absorptive capacity, or the ways by which it recognizes the value of, assimilates, and makes use of knowledge outside of itself. We propose the design of a new internal body—the Congressional Futures Office—as an optimal response among a set of considered options.