Reports & Papers

The entanglement and feedback loops among the domestic and the geopolitical cycles of distrust have resulted in a cohesive threat to democracy: a downward political spiral that is pulling societies towards enmity. This spiral feeds on and generates destructive human emotions at massive scale, such as outrage and hatred, that lead to violence, war, and autocracy, so it can be better understood as a dangerous global maelstrom of distrust, which could sink democracy worldwide. As showcased by historical evidence, domestic and international forces do not act in isolation from each other. Democratic backsliding, the rise of authoritarianism and totalitarianism, and the politics of aggression generated feedback loops in the 1930s, that resulted in WWII. Similar forces are again working in the 2020s. If massive distrust can wreck democracy worldwide, it follows that the regeneration of trust is the path to democratic revitalization.

In this piece, we will look at the various public purpose considerations as they relate to the development of diagnostics, therapeutics, and vaccines for coronavirus. 

Human-centered design (HCD) is a complementary discipline that has its roots in industrial design, the discipline that crafts physical products like phones, guitars, and potato peelers. It leverages the qualitative research methods honed in the social sciences—such as ethnography, contextual inquiry, and targeted observations and interviews—to better understand people and interactions. HCD also considers environments, processes, systems, and tools outside of the digital realm. Practitioners often map out customer “journeys” to understand customer experiences across an entire system or ecosystem, not merely a single interface or piece of software. As in agile software development, practitioners of human-centered design iteratively develop solutions to the challenges they uncover, and they rigorously test their solutions with real “users.”