Reports & Papers

6 Items

Office workers using sticky notes on a wall

Adobe Stock

Paper

Human-Centered Policymaking

| April 2020

Human-centered design (HCD) is a complementary discipline that has its roots in industrial design, the discipline that crafts physical products like phones, guitars, and potato peelers. It leverages the qualitative research methods honed in the social sciences—such as ethnography, contextual inquiry, and targeted observations and interviews—to better understand people and interactions. HCD also considers environments, processes, systems, and tools outside of the digital realm. Practitioners often map out customer “journeys” to understand customer experiences across an entire system or ecosystem, not merely a single interface or piece of software. As in agile software development, practitioners of human-centered design iteratively develop solutions to the challenges they uncover, and they rigorously test their solutions with real “users.”

Participants attend the G20 Finance Ministers and Central Bank Governors Meeting Saturday, June 8, 2019, in Fukuoka, western Japan.

AP Photo/Eugene Hoshiko

Report

Emerging Issues in Economic Diplomacy

| April 2020

The nine issue papers contained in this report were proposed and written by graduate students at the Belfer Center for Science and International Affairs at Harvard Kennedy School. They present fact-based, nonpartisan analysis to help focus the next Administration on the key policy debates that must be resolved. And, they aim to create a platform for our students to engage with the most pressing policy issues of the day as they continue their careers in public service.

Report

Digital Currency Wars: A National Security Crisis Simulation

On November 19, 2019, the Belfer Center’s Economic Diplomacy Initiative hosted a national security crisis simulation in the JFK Jr. Forum to a packed audience from the Harvard and MIT communities. 

Drawing on the experience of Belfer Center members who have served in the highest levels of the U.S. government, the event explored the nexus of U.S. economic power and its national security interests.

Paper

Data, Not Documents: Modernizing the Regulatory State

| March 2019

This report starts with a brief primer about the federal regulatory process, including how regulatory agencies collect information from businesses and regulated parties. We then explore potential benefits of data collection modernization—including newer models of regulators harvesting openly published data—and highlight the importance of regulators working with regulated parties to design data collection processes that work for both government and the regulated party.

Report

Big Data, Meager returns?

| Nov. 28, 2018

On October 12th, we brought together specialists, academics and activists to investigate the main points arising from the “Data, Artificial intelligence and the Global South” conversation. The purpose of the workshop was to explore economic fairness and the Global South. This post shares the questions we asked, some of our findings, and what we need to consider next.

Report - Belfer Center for Science and International Affairs, Harvard Kennedy School

2018 State of Digital Transformation

| October 2018

On June 12-13, 2018, digital HKS welcomed public sector digital services teams from around the world to share stories of success, talk about lessons learned, and discuss the challenges they face in transforming government. The teams convened all agreed on North Star goals of building platform services and putting users at the center; what remains much more difficult is identifying how teams in very different political and technology contexts should think about how to reach that end-state. In this report, digital HKS shares best practices we gleaned from this group, to start a broader conversation for digital services groups around the world about what comes next.