Reports & Papers

6 Items

Office workers using sticky notes on a wall

Adobe Stock

Paper

Human-Centered Policymaking

| April 2020

Human-centered design (HCD) is a complementary discipline that has its roots in industrial design, the discipline that crafts physical products like phones, guitars, and potato peelers. It leverages the qualitative research methods honed in the social sciences—such as ethnography, contextual inquiry, and targeted observations and interviews—to better understand people and interactions. HCD also considers environments, processes, systems, and tools outside of the digital realm. Practitioners often map out customer “journeys” to understand customer experiences across an entire system or ecosystem, not merely a single interface or piece of software. As in agile software development, practitioners of human-centered design iteratively develop solutions to the challenges they uncover, and they rigorously test their solutions with real “users.”

Report - Belfer Center for Science and International Affairs, Harvard Kennedy School

2018 State of Digital Transformation

| October 2018

On June 12-13, 2018, digital HKS welcomed public sector digital services teams from around the world to share stories of success, talk about lessons learned, and discuss the challenges they face in transforming government. The teams convened all agreed on North Star goals of building platform services and putting users at the center; what remains much more difficult is identifying how teams in very different political and technology contexts should think about how to reach that end-state. In this report, digital HKS shares best practices we gleaned from this group, to start a broader conversation for digital services groups around the world about what comes next.

Panel: What does Brexit mean for Europe's security architecture?

Thomas Lobenwein

Report

Brave new world? What Trump and Brexit mean for European foreign policy

| Dec. 08, 2016

On 24 and 25 November 2016 experts from politics and academia, including FDP Executive director Cathryn Clüver, discussed the impact of Brexit on several policy areas in a series of workshops at the Hertie School of Governance in Berlin. All events took place under Chatham House rules.

Taavi Rõivas, Prime Minister of Estonia

Bennett Craig, Belfer Center

Report

Photo Gallery: Estonia's Prime Minister, Taavi Rõivas, On "The 21st Century State"

Apr. 11, 2016

On March 21, The Future of Diplomacy Project jointly hosted a public seminar with the Belfer Center's Cyber Security Project titled "A 21st Century State: Anything is Possible." As the speaker for the public event, Prime Minister of Estonia, TaaviRõivas, spoke at length on the role that digital technology has played in the global competitiveness of Estonia's economy and the robustness of his country's governance and public sector services. The Prime Minister spoke to a large audience comprising of Harvard Kennedy School students, national security fellows, and local Estonian start-up entrepreneurs.