Reports & Papers

22 Items

Paper

Responsible Investing and Venture Capital

| September 2020

Historically, venture capital firms have been the first investors in many of the world’s largest and most influential companies. The business model, culture, and values of global companies are often shaped in the early years of a company’s development, and venture capital firms as the first investors and board members play an important role in this process. 

In the last few years, the world’s largest tech companies have run into major challenges in managing societal issues—the result of which has been governments, media, and activists taking a much deeper look how foundational values and cultures were shaped.

This discussion paper highlights several challenges and some potential solutions for advancing the management of societal impacts of venture capital firms and portfolio companies. 

A scene at the national Veterans Day celebration on November 11, 2018, in Washington, D.C.

VA Photo/James Lucas

Paper

Improving Veterans’ Digital Experience Across Presidential Administrations

    Authors:
  • David Leftwich
  • Kelly O'Connor
  • Alex Loehr
| August 2020

The success story of the digital efforts at VA surviving the uncertainties of a cross-party Presidential transition, and thriving despite subsequent substantial VA leadership turnover, presents an interesting case study. What should we take away from this story of growth and transition at VA? How did Marina Nitze, Charles Worthington, and their teams navigate a time of great uncertainty—a time when many initiatives stall or die in a new administration? And what lessons might apply in future Presidential transitions?

A projectoxford.ai demonstration of emotion recognition software.

Jon Nicholls

Paper - Partnership on AI

The Ethics of AI and Emotional Intelligence

| July 30, 2020

Governments are thinking hard about AI strategy, policy, and ethics. Now is the time for a broader public debate about the ethics of artificial intelligence and emotional intelligence, while those policies are being written, and while the use of AI for emotions and affect is not yet well entrenched in society. Applications are broad, across many sectors, but most are still in early stages of use.

Office workers using sticky notes on a wall

Adobe Stock

Paper

Human-Centered Policymaking

| April 2020

Human-centered design (HCD) is a complementary discipline that has its roots in industrial design, the discipline that crafts physical products like phones, guitars, and potato peelers. It leverages the qualitative research methods honed in the social sciences—such as ethnography, contextual inquiry, and targeted observations and interviews—to better understand people and interactions. HCD also considers environments, processes, systems, and tools outside of the digital realm. Practitioners often map out customer “journeys” to understand customer experiences across an entire system or ecosystem, not merely a single interface or piece of software. As in agile software development, practitioners of human-centered design iteratively develop solutions to the challenges they uncover, and they rigorously test their solutions with real “users.”