Richard Pope  was part of the founding team at the UK Government Digital Service, working as a product manager for the first versions of GOV.UK, which went on to win the Design of the Year award in 2013, and co-authoring the Digital by Default Service Standard, which all UK government digital services must meet. He worked with policy and delivery teams across the UK government redesigning government services in policy areas as diverse as welfare, land registration, and employment.

He was involved in the early days of the UK civic tech scene and has worked across the public and private sector as a technologist and designer. Most recently, he served as COO of IF, a specialist digital rights ethics consultancy.

Last Updated: Jun 21, 2019, 12:57pm

Featured Research

Blog Post

Data-sharing in government: why it’s time for a new approach

| Mar. 21, 2019

The narrative around “data-sharing” in government needs resetting. It is too often short-hand for the unaccountable duplication and joining together of data to meet short-term policy needs or reduce costs. Policymakers need to answer the following question: as more data is used to deliver more services, what will it do to people’s mental model of government and will it be one that people trust?

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Blog Post

The case for a design archive for digital services

| May 15, 2019

Governments around the world are digitizing more of their services. The result is that the way people experience public services is increasingly through an app or a website. The hope is that this leads to a better experience for citizens while saving money in the process, but it carries with it an additional effect: as otherwise abstract government policies manifest themselves as pixels on citizen’s phones, small design choices can have big impacts on how people access and understand services.

Report - Belfer Center for Science and International Affairs, Harvard Kennedy School

2018 State of Digital Transformation

| October 2018

On June 12-13, 2018, digital HKS welcomed public sector digital services teams from around the world to share stories of success, talk about lessons learned, and discuss the challenges they face in transforming government. The teams convened all agreed on North Star goals of building platform services and putting users at the center; what remains much more difficult is identifying how teams in very different political and technology contexts should think about how to reach that end-state. In this report, digital HKS shares best practices we gleaned from this group, to start a broader conversation for digital services groups around the world about what comes next.